Frequently Asked Questions

I would like to be added and/or removed from your mailing listed for printed schedules.
Select this Mail List button or use the one on the home page for this site.

I made a request to be on the mailing list, but I still haven't received a schedule.
It can take 6 to 8 weeks from the time you request a printed schedule before you receive one. We send out our schedules only via bulk mail. There are five new schedules per year. Schedules are sent out near the end of each month, except for October and November (no mailings during these two months).

I am no longer receiving schedules in the mail.
Unless you have requested to be removed from our mailing list, you will continue to receive schedules for approximately eighteen months from the date of your last registration.

I would like to pick up a printed copy of the class schedule. Where can I pick one up?
Class schedules are available through the following public library systems: Houston, Bellaire, Pasadena, Harris County, Brazoria County, Galveston County, and Fort Bend County. We are also available in about 1,000 businesses throughout the area. Call us during normal business hours (Monday-Friday 9am to 5:30pm) for locations in your zip code.

Where can I find the most current class information?
This web site automatically reflects any changes that we have for a class. If new sections for a class have been created it will show up online as soon as it is available. If a section of a class has been cancelled, that section does not appear. You will find classes online about one to two weeks before a new printed schedule is distributed.

Can I transfer or cancel a registration online?
No. Please see our policies.

What is the address of the class that I want to take?
Both the printed schedule and the online site list the general area of town that a class is located. Exact locations are not given until you are registered in a class. The directions are printed on the receipt that you will receive for your class. If you register online, your receipt will be in a PDF document that is attached to the e-mail you receive after registration. Some locations may have been changed from what is printed in the schedule. The area of town listed on the web site is the current location.

I forgot my user name and password.
Existing students: If you don't know your id number & password you can request that it be emailed to you. You can select the link that follows, or go to any page that lists classes. Select the My Account button then select the Forget Your Password? button.
New students: A system generated username and password will automatically be assigned to you.

What is my user id number and what is it used for?
In order to access your records, we must know who you are. We use your email address to let you know that we have received your registration. Your ID number keeps your information private.

What should I do if my online registration attempt fails?
Please call our office during normal office hours (Mon-Fri 9am-5:30pm) at 713-529-4414.

What are your policies regarding the privacy of my information?
Protecting the privacy of our students is a responsibility we take very seriously and it is important to you that we keep it confidential.
1) We do not sell, rent, or give your information to others (except to LLU teachers in some cases).
2) We occasionally may use phone numbers you provide us for telemarketing LLU classes. You may request that we remove your name from the LLU mailing list, or emails. Contact us Monday-Friday 9am-6:30pm at 713-529-4414 or by selecting Remove Me From Mailings. It may take a few weeks to make your choice(s) fully effective.
3) The day prior to the start of your classes, we make a roster available to teachers listing the names of students in their class. Your address and phone numbers are not listed on this roster. We do not provide teachers with contact information except for those classes listed below in item #4. If you wish for a teacher to contact you after a class, you must provide that information directly to the teacher at class time.
4) In very few classes, (computer, guitar, theater arts, water sports, welding) where it might be necessary for the teacher to contact students prior to class, we will provide your phone number to the teacher.